BOOST DISPATCH CENTER PERFORMANCE WITH PURPOSE-BUILT QA SOFTWARE
Frontline QA Tracker gives you the tools to monitor, measure, and improve calls — all in one platform.
Confidently evaluate dispatch calls with real-time insights to improve call quality and personnel performance
Assign roles for admins, supervisors, and evaluators to track performance with tailored access for every user
Leverage built-in APCO/NENA-compliant evaluation forms, or create your own for internal evaluations
Easy to set up, with a web-based solution that comes pre-loaded with forms and reports, or plug-and-play and create your own forms to fit your dispatch center's unique needs
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Simplify and Standardize QA/QI Evaluationsv>
Employee-Access and Visibility
Give each employee access to their individual dashboard, giving them insights into all their reports, while Supervisors and Admins have access to all employee dashboards and can even leverage reporting on how teams are performing as a whole.
Custom Forms, Categories, and Questions
Select from pre-loaded forms or create your own where you can leverage a form wizard to create categories, questions, and re-arrange them into a logical order. Evaluation forms can be modified at any time, and can even enable or disable categories and questions.
APCO/NENA ANS 1.107.1.2015 Standard
Frontline QA Tracker comes as a response to the APCO/NENA ANS 1.107.1.2015 Standard, meaning it comes pre-loaded with the Standard evaluation form, including complete point system.
