Frontline QA Tracker provides you with a web-based solution to the APCO/NENA ANS 18.104.22.1685 Standard for Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points by providing you with customizable QA/QI forms along with highly desirable standardized reports.
Plug and Play Technology
QA Tracker comes “Pre-Loaded” with the APCO/NENA standard evaluation form, including categorization, scoring and point system.
• Call Taking for Police Incidents
• Dispatching for Police Incidents
• Call Taking for Fire Incidents
• Dispatching for Fire Incidents
• Call Taking for EMS Incidents
• Dispatching for EMS Incidents