Frontline QA Tracker provides you with a web-based solution to the APCO/NENA ANS 22.214.171.1245 Standard for Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points by providing you with customizable QA/QI forms along with highly desirable standardized reports.
Plug and Play TechnologyQA Tracker comes “Pre-Loaded” with the APCO/NENA standard evaluation form, including categorization, scoring and point system. • Call Taking for Police Incidents • Dispatching for Police Incidents • Call Taking for Fire Incidents • Dispatching for Fire Incidents • Call Taking for EMS Incidents • Dispatching for EMS Incidents
Get a better understanding of the Frontline PSS QA Tracker, and you will see how easy it is to complete your Quality Assurance Evaluations for Police Departments and PSAP 911 Dispatch Centers.See how easy it is to navigate your way through the QA Tracker. From adding your roster, to completing an evaluation, to reports and dashboards, we will guide you every step of the way.
Customize Your Evaluation Forms, Categories and QuestionsIt is easy to create your custom evaluations to meet your requirements. Our Form Wizard allows you to create Categories, Questions and apply a Point System to each question . . . giving you the ability to “weigh” the questions by importance.
• Manage your employee roster • Manage Categories, Questions and Points • Create Custom forms or choose from our pre-loaded form options • Track progress of employees
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Quick, Easy and Accurate SolutionSpend less time setting up the evaluation and more time analyzing the results. Simply select your evaluation form, choose your employee and you are ready to go!Once your evaluation is complete, Reporting is a breeze. All evaluation forms can be monitored by individual employees, or the entire group.
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Let the Results Work for You!Once the evaluations are complete and stored nicely within your QA Tracker, take full advantage of your data and truely analyze the results.With real-time dashboards and reports, you can easily identify trends, positive qualities, and areas for improvement, which allows you to monitor progress and provide training when needed.Filter reports by: • Employee Performance • Evaluation Form • Date Range • Individual Questions • Evaluators
It Doesn't Get Any Easier Than This!The QA Tracker is fully flexible and mobile friendly allowing you to manage, evaluate and report from anywhere.
Access from your desktop, tablet and mobile devices.